1300 787 771 SA | QLD

» FAQ

Store Selection

RETURNS POLICY / PRODUCT RETURNS

National Salon Supplies will accept product returns & provide you with a refund, credit note or repair where:
•The product is faulty or is not of acceptable quality
•The product is not fit for its intended purpose
•The product does not match the sample or description
Change of mind: If you wish to return an item because you have changed your mind about your purchase, National Salon Supplies will offer you a credit note or refund.

Product Returns or Change of mind will be accepted providing that:
a) You return the item within 14 days of purchase
b) You produce your original invoice at the time you return the item or other satisfactory proof of purchase.
c) Is in it’s original packaging, including instruction manuals and all accessories; it is unopened, not used, not damaged and is in its original condition; seal or shrink wrap is intact and that the item is in re-saleable condition.
• If these requirements are not satisfied National Salon Supplies reserves the right not to offer a credit note or refund for change of mind returns.

CLEARANCE LINES

National Salon Supplies will not accept returns on clearance lines. This includes discontinued & slightly damaged products. Customers will be notified of a clearance or damaged product either by advertising, a label on the product or on the invoice. STRICTLY NO RETURNS

WARRANTIES

All Manufacturers & Suppliers that National Salon Supplies deal with, will determine if the item requires a repair, refund or credit. National Salon Supplies do not manufacturer any furniture, equipment or electrical products therefore; this must be decided by the supplier.
Consumers will need to provide details of how the goods are defective: by completing a returns /fault form.
All furniture/equipment/electrical are all covered under warranty & vary from 3 months to 2 Years, please view our website or ask a staff member for more details on the particular product.

STRICTLY NO RETURNS

  1. For hygiene reasons, no returns on nail & make-up brushes
  2. Products that have been opened & are not faulty
  3. Products that have surpassed our 14 day returns policy

If you have any queries about our refund policy please contact your store

1300 787 771

What is the LOYALTY CLUB?

The LOYALTY CLUB is an exclusive club managed by National Salon Supplies that enables all members to receive many everyday products including & consumables and disposables at the lowest possible price (many items are at near cost). Membership is available by subscription and is renewable each 12 months.


How do I join the LOYALTY CLUB?

Its simple to join. Just click onto the checkbox at the bottom of your order in the shopping cart or ring (or email the office) and ask to join. The subscription fee is $99.00 per annum (which covers administration and overheads) and enables you to automatically receive the CLUB price every time you order.


How do I know what items are part of the LOYALTY CLUB?

Simply click onto the checkbox Club Items Only in the Search Navigation frame on top of the page and click Apply. All Club items will be listed. You can further search within this group by selecting other sort boxes and clicking Apply.


Why is there a LOYALTY CLUB? Why dont we just lower the price for everybody?

If all we did was sell our products cheap, then many customers will only buy these cheap items. We want to build a loyal customer base, establish a strong relationship with each customer and to serve them in all ways, not just price. Our mission statement and company motto is “National Salon Supplies aims to partner our clientele to success through Support, Motivation, Innovation, Leadership and Education. We are here for you!” National Salon Supplies is not just a cash and carry store like many of our competitors, our aim is to build a mutually successful partnership with each customer. Remember, your success is our success.


What happened to the printed Sales Catalogue that was posted every 2 months?

The front page of this website is now the sales catalogue. Instead of trying to squeeze everything onto a small part of the page, we now use pdf brochures to pass on this information in full detail. Just click onto an interesting image/Text Header and download the brochure you are interested in.


How often is the Price List issued?

National Salon Supplies no longer prints pricelists and sends them to all customers. The prices are only available on the web on this site. Customers who do not have computer or web access need to contact the office for alternative solutions. The prices on this site are accurate. They are updated daily & reflect the correct special price, the correct Club Price and the correct quantity price break. Naturally, prices can change without notice, and National Salon Supplies reserves the right to change prices at any time. Orders that are made with incorrect prices will be referred back to the customer before processing.


I work from home. Can I still log in and buy my products from you?

To purchase from National Salon Supplies, you do not have to work in a professional salon. First, you must be a student or be qualified as an accredited member of the Beauty Industry. Second, you must submit that information to National Salon Supplies so that we can check that you are able to use the professional products that we supply. It is that simple.


How do I check for Specials?

Click onto the Sales Items Only check box on the search function at the top of the page. Click apply. All the current specials will then be displayed. Naturally you can fine tune your search by adding more selection fields.


Can I check to see what Specials are in the Club?

Sure, just click on both check boxes Club Items only and Sale items only.


Can I add items to my cart from my Favourites List?

Yes, click onto the My Favourites line.To copy the item into your shopping cart, simply click the Add To Cart button for the product you want added. To add to your cart and remove the item from your favourites, click on the Move To Cart box followed by the Update button.


Can I have a different Shipping Address for different orders?

Yes. Simply change your shipping details at the time you confirm your order. You may also add alternative shipping addresses by clicking onto Edit Address Book in My Account Info. Box and click on the Add Address button to store another shipping address. You can have 5 shipping addresses and you can change them on the invoice when each invoice is generated.


How do I delete an item from my Shopping Cart?

Click onto Cart Contents located on the right hand side of the green navigation bar at the top of the screen. When the cart contents are displayed, there will be a red circle with a dash through it located to the left of the product image. Simply click onto this icon and the system will ask you if you want to remove the product from the shopping cart. Click Yes and the product will be removed.


How do I print my proposed order?

When you reach the Order Confirmation screen during Checkout, there is a Print Version Icon located at the top right of the order being displayed. Click that Icon to bring up a new window with your order displayed in Ready-to-print format.


Why do selected products say “Warehouse Item?”

Selected product lines can be slow movers or have long supplier delivery times. At National we want to ensure we send you the freshest stock & still offer those hard to find products. Add the product to your cart & we will inform you of the the ETA on that product. Alternatively call 1300 787 771 & we can assist with your enquiry.

Please note: *Payment is required before ordering any “Warehouse Item”.


What some of our customers have to say about National Salon Supplies

Just thought I’d say that I’m so impressed with your online ordering I filled up my cart over the weekend and finished it off last night and it’s already been delivered 🙂 thanks heaps 🙂
RACHEL COUCHMAN

MSDS sheets sorted!! Big thanks to Nss Adelaide-Brisbane for all ur info, massive help xx
REBEKKAH LAWRENCE

Likes to thank the girls at Norwood today helping me out with lash glue, many thanks ….thankyou made my day
LUCIA SPITHOVEN

hey just wanted to let you know that im very impressed with your service i live in the NT and get get all my supplies from you guys and i get every thing i want to order and within a week considering i cant even do that in my own state thank you and keep up the good work :)x
NATALIE JEGGO

hi there, thanx for always helping my ma and pa when they r shopping for us
MONIQUE SCOTT

Just wanted to say thanks to Jaclyn, she was amazingly helpful yesterday. I swear I learnt more from her than I did from my actual course.
ELEANOR MENADUE

Hey guys, just wanted to say thanks! i ordered lunchtime yesterday and had my package waiting for me this morning! so speedy!
AMANDA DEMPSTER

Popping in from A Touch Of Pink Beauty in Brisbane. ?the service the staff from the Brisbane store give, that’s why I always return.
LOUISE DI TRAPANI

Yesterday was my first visit to NSS & I was extremely impressed with the friendly, warm & helpful service.Jackie quickly came to my aid as I had only a short amount of time available to shop.Jackie personally guided me to the products I was interested in & informed me that I could come back later until 6.30 if I forgot anything.
When I expressed a desire to know more about the skin care product (I wanted a hydrating mask)she went out of her way to ask for Danni’s personal experience & suggestions with the product.Her testimonial & beautiful skin convinced me to try the Anesi Aqua Vital hydrating mask & she gave me a sample of the Anesi Aqua Vital moisturiser. Well…. I tried them out this morning & just had to tell you immediately they are beautiful!I could see my skin looked more plump/ hydrated.Instant results -WOW!
I look forward to an ongoing business relationship with you delightful people who provide exceptional service & great products. Perfect combination for success! Well done.
KATIE BEHLAU

Out of stock products can happen for a number of reasons:

SOLD out due to a special

Supplier is out of stock

Stock has been held up Overseas or courier delays

If we are currently out of stock of a product you require, a Sales representative will

contact you to re- order.

If you wish to pay for the product in advance then we will send you the goods at a later date. Please note: freight charges apply for all backorders